Libro de consulta imprescindible para los angeles implementación de un Sistema de Gestión de Calidad desde cero. Interpreta con claridad l. a. Norma ISO 9000, dando útiles ejemplos y sugerencias. Muy bien explicado y con una excelente estructura. Su lectura conducirá a desarrollar un pensamiento analítico basado en modernos enfoques de calidad y servicio, a desarrollar procesos de calidad y a implementar l. a. mejora continua. Contiene las claves necesarias para lograr implementar y certificar tu organización. Es fácil de leer y de entender. Brinda l. a. oportunidad de conocer herramientas de gestión que permitirán aclarar rules, crear distintas soluciones, tomar mejores decisiones y ponerlas en práctica con éxito. En síntesis, este libro permite a los lectores profundizar en el conocimiento de los múltiples puntos de los angeles norma ISO 9000 y su razón de ser. Uno de los mejores libros que explican y enseñan como implementar un sistema de gestión de calidad en una empresa.
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